If Shah Rukh Khan can use Rajni, why can’t Public Banks?

The think-tank or the brainpower who are sitting in the management of public sector banks should learn a lesson from Shah Rukh Khan.

Yes, if Shah Rukh Khan can use the “Rajni” word (in his “Lungi dance” song) to promote his Chennai Express, why can’t public banks in India use young, talented, and capable employees to improve their pathetic customer service?

And this criticism is not a new thing for these banks. Despite this, I wonder why any constructive action has not yet been taken by the (exceptionally talented) management of these banks or even by the governors at the Reserve Bank of India? The image of these public sector banks really looks bleak.

Is it because of the bureaucracy or political red tapism? Whatever the reasons, people at large have fed up with these banks, their extensive paperwork, and their slow working culture. And on top of it, PSU banks’ staff frequently goes on strike for their wage revision and other demands.

In my recent visit to one of the branches of Syndicate Bank, even the bank’s staff ridiculed a potential customer and said, “Do you find only this bank to open your account? Go and get your account opened in some other bank. We are already short of staff and are working overtime. No person is willing to join our bank also.”

But I was (kind of) shocked to check the Net Profit figure of Syndicate Bank (see the table below). While the profit of other banks dipped tremendously, this bank showed an increased profit in its books. If the bank is making profit, then why can’t they invest in improving the effectiveness and potential of its manpower? Continuing with the existing level of customer service, I wonder if their profit figure will remain steady in the near future.

If you see the Net Profit figures of other PSU banks, one can conclude that (leaving other reasons aside for now) these banks are paying the prize of their bad, ineffective, and painful customer service.

S. No.	BANK NAME	Net Profit         (Q2 FY’13)  {July-Aug-Sept 2012}	Net Profit         (Q2 FY’14)  {July-Aug-Sept 2013}
1	Syndicate Bank	463 crore	470 crore
2	Indian Bank	496 crore	306 crore
3	Punjab National Bank	1066 crore	505 crore
4	Canara Bank	660.97 crore	625.94 crore
5	Punjab & Sind Bank	11707 crore	4296 crore

 

And I am sure that we all have one or more painful stories related to the performance of such public banks. Do share those stories here.

Is there no way that the public can force these banks to improve their customer service? Do we have to eventually move our account(s) to Private Banks from these banks for want of good service? Is this what the Central Government also wants through its policy of encouraging more private players/banks?

NOTE: The Net Profit figures in the above table are taken from the respective banks’ Website.

Enjoy the Rajnikant cartoon video below:

Why India needs a strong Prime Minister?

Upon knowing India’s rank as the second-most populous country in the world, a boy asked his mother on why we are still not a developed or a strong nation. Below is the scenario explained in the form of a poem:

You told maa that there is STRENGTH in numbers,

But why then our country India is still in slumbers?

The boy continued…

Top 5 Myths Busted About Non-Vegetarian Diet

Myth # 1: Only one person deciding not to eat meat in the future will not work wonders. There are many people around the world who are still eating and relishing meat at this time.

Answer: Your efforts may look like a drop in the ocean but every drop counts. For the sake of the planet we will have to reduce the consumption of non-vegetarian food.

One kg of meat is equivalent to the meals of 400 people. If only

That is why urea and chemicals are mixed in sweets

Many places in India are facing a big shortage of milk. With more demand and less supply, adulteration is bound to happen. And during peak festival season, when the demand for sweets soar high, shopkeepers take this as their prestige to supply the required quantity of sweets to the needy consumers.

They add chemicals to make Khoya (a natural additive obtained from milk that lends thickness and solidity to sweets) which they then use to make mithais (Indian sweets).

And what is the result? So many people have died because of consuming urea-mixed sweets, and still many people are suffering.

According to the United States Department of Agriculture, India is now the largest dairy producer and largest cattle producer in the world. If this is the case then where are our cows?

Why Indian children are among the shortest in the world?

It may sound weird to you but the height of your children is directly correlated to their and their neighbourhood’s access to toilets. To add to your surprise: Children in India are shorter, on average, than children in Africa, even though people are poorer, on average, in Africa. The reason behind this irony is